Shipping Policy

Shipping within Canada

Orders will be shipped via Canada Post. Enjoy free shipping on orders of $150 or more, before tax.

For orders under $150, a flat-rate shipping charge of $12 will be charged at checkout for standard shipping!

You will receive a shipping notification along with a tracking number once your order has been shipped. 

Shipping time varies depending on the location in Canada.

*Please note, due to COVID-19, delivery times are not guaranteed, and delays may occur.

 

Shipping to the US

Any extra duties/taxes will be the responsibility of the consumer.

You will receive a shipping notification along with a tracking number once your order has been shipped. 

Shipping time varies depending on the location in the US.

Should you have any questions or concerns, please contact us at annaoakwellness@gmail.com

 

Please note

Once a parcel is picked up by Canada Post, it is out of our hands and we are not responsible for delays, missing/lost packages, or shipping damage. 

It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. We will not be held liable for lost packages once proof of delivery has been received, however, please contact us right away and we will do whatever we can to help you locate your package. 

If your order arrives in damaged condition, please contact us at annaoakwellness@gmail.com with your order number and photos of the damage within 2 days of receiving the order for further assistance.

Please keep an eye on your tracking number to ensure successful delivery and contact the carrier if you have further questions about your parcel.